filters
state:
Show
city:
Show
product:
Show
Epoxy Coat - Lifetime warranty is useless if not honored
Epoxy Coat - Lifetime warranty is useless if not honored
Epoxy Coat - Lifetime warranty is useless if not honored
Epoxy Coat - Lifetime warranty is useless if not honored
Epoxy Coat - Lifetime warranty is useless if not honored
Spent way more money than necessary for a coating that should have been good. In less than a year it is cracking and completely coming up in several spots. Tried reaching customer service over 10+ times via email and phone calls and have been ignored continuously. I...
Read more
Epoxycoatcustomerservice
Epoxycoatcustomerservice

Hi, Thank you for writing a review about Epoxy-coat. Few things I noticed from your pictures you posted on here, on the website you made and facebook page is that your floor i...

1.8
I didn't like
  • Warranty and customer service
#1124174
Reply to reviews
I should have avoided this company from the start when I ran into a problem with my purchase. I dealt with a man named Jaime who gave me a discount to pick up the product versus shipping. When I arrived to pick up the order, Jaime tried to add 5% to my bill. A manager...
Read more
Epoxycoatcustomerservice
Epoxycoatcustomerservice

Hi, Thank you for writing a review about Epoxy-coat. When doing a flake to rejection, you definitely need more then one coat of clear. You are putting down so much flakes that...

2.4
#1099163
Reply to reviews
There were two promos running co-currently when I ordered product, free spiked shoes and caulk "OR" free shipping. . The spiked shoes were NOT included in my shipment, causing me to go buy some locally. So I emailed and requested the free shipping promo instead. Had...
Read more
Anonymous
Anonymous

You were refunded the cost of the spiked shoes.

1.0
#971687
Reply to reviews

Epoxy Coat - Horrible company

Epoxy Coat
#1100494
Directions were misleading and I was unable to finish my counter top. I called for just a top coat kit and was told I had to purchase an entire kit because it wasn't their fault?!?!?
Comment
Show
Epoxy Coat - Coating Review from Dearborn, Michigan
Purchased 4 pails from Lowes and 1 bucket had a darker tint. Now my beige floor has a darker tint, which is extremely noticeable. Called the company and they said I mixed improperly. I mixed the other 3 pails the same way. Not much help from the girl who answered the...
Read more
Anonymous
Anonymous

Per the instructions provided, you are supposed to mix all part "A" together, not just mix each kit / pail purchased separately, as you have described in your statement. This ...

1.3
#947387
Reply to reviews
After talking to the sales person, I purchased the epoxy, flakes AND a seal coat to go over the flakes. Looked great at first. Then, the color started turning yellow. So I called Customer Service (CS). CS said the product turns yellow in sunlight, and that I should...
Read more
Anonymous
Anonymous

All 100% solid epoxy ambers over time with UV exposure. Even in the instruction booklet, it states that coatings do amber with any uv exposure and that it is not covered under...

2.4
I didn't like
  • Warranty and customer service
#938168
Reply to reviews
I would like to review this company not necessarily to totally turn people away from epoxy floors ,but just to let you know the risks involved with working with the company Epoxy-coat. This company advertises lifetime warranty on their website ,but it is much more...
Read more
Anonymous
EC

When mixed and applied according to instructions epoxy floors are extremely durable and attractive. Again, the instructions must be followed but this is not difficult as the p...

Anonymous
Anonymous

I am planning to epoxy coat my garage floor and would appreciate any input anyone has concerning this product.

1.0
I didn't like
  • Touchy stuff designed for failure
#779679
Reply to reviews
If you are interested in installing an epoxy floor in your shop or garage or basement please do not use the company epoxy-coat as their warranty is terrible. If you feel to use them based on positive reviews, which there are some, then I would advise having a...
Read more
Anonymous
Anonymous

Our product doesn't just "fail" on its own. With floor coatings, there are many reasons why epoxy can fail such as moisture in your concrete, weak concrete, did not prep the f...

1.0
I didn't like
  • Terrible customer service
#778969
Reply to reviews
I purchased epoxy coat to go on my new shop floor for my new business. This was a brand new floor with no contaminants on it whatsoever. I followed all the instructions to the letter including watching their dvd twice and doing extensive research online. To make a long...
Read more
Anonymous
Anonymous

Every company has policies and warranties. When the policies are not followed, a company can only do so much for the customer. You were offered a discount on product to repair...

1.0
Garden City, Kansas
I didn't like
  • Bad warranty
  • Not helpful when facing problems
#778334
Reply to reviews
Please people if you purchase from this company, send their *** warranty card in the very first thing you do. Epoxy is a product that can and will fail even if you did everything completely right. Unfortunately these people WILL NOT work with you if you don't send...
Read more
Anonymous
EC

Epoxy is a simple product that will not fail unless you have a surface that was not properly prepared or has a moisture problem.Epoxy-Coat can't control the surface that the p...

#777792
Reply to reviews
Recently I ordered the standard kit which I was told that it will take 24 to 48 hours to process and they do not ship or process on the weekends. I never received a confirmation email for my order but was ok since I received a tracking notification from UPS. On the...
Read more
3.0
I didn't like
  • Customer service
#576187
Reply to reviews